A highly-functional point of sale (POS) system is crucial to a business’ success. The latest technological updates have allowed us to streamline vital systems in our business to our POS system, making it easier than ever to sell products and services. However, many businesses find themselves making mistakes while using their POS system, which significantly reduces its efficiency and cuts down overall business productivity.
Preparation is key for preventing point of sale mishaps. We’ve listed down the most common point of sale mistakes and how to avoid them below:
1. Choosing the wrong POS.
Are you in tune with your business needs? If not, then you’re likely to make this first mistake. Choosing the wrong POS can cause unwanted stress and even more unwanted costs in the long run – negatively affecting your business’s workflow. You may choose the wrong hardware, software, or even the wrong POS provider.
Dependable technical support and service as well as highly functional physical systems go hand-in-hand when choosing the best POS system. It’s important to look at all your options and take your time when making this decision so you can find the right POS for your business and avoid this problem altogether.
2. Not training your staff properly.
What good is a great POS system to untrained staff? Your POS is only as good as its users, so make sure all your staff are trained on how to use it properly. Misuse of any POS system can lead to disastrous consequences, such as troubleshooting errors, freezes and even loss of data or customers.
Right when you install your new POS system, make sure to train at least one or two staff on how to use it properly, and they in turn can train others. This will definitely pay off in the long run when your staff can pull up information with ease and serve your customers proficiently.
3. Not making the most of your POS.
POS systems are powerful tools but only if you’re using them to their fullest potential, so make sure your vendor teaches you everything there is to know about your POS. More often than not, they have great software capabilities that can be neglected. Ask for a manual if you have to.
Database marketing, stock tracking and customer sales analyses are some of the great benefits of cutting-edge POS systems, so make the most out of it because a great POS is way more than just a glorified cash register.
4. Neglecting POS security.
Don’t fall victim to fraud, hacks or unwanted information loss – always make sure your POS is secure. Your POS can be so crucial that it runs your business, so make sure to encrypt and back up all of your data and networks. Installing up-to-date antivirus software also serves to protect your POS.
Problems with your POS system can be avoided from the very first step when acquiring one – that is, choosing the right providers. Choose POS Technology today to get the best POS system for your business and we’ll help you avoid all these mistakes from the outset to keep your business running as smoothly as possible.
Talk to us at 0508 2 POS TECH today for the best in POS solutions in New Zealand.