Customers Using POS Machine in Cafe

Whenever a POS machine stops working, most people tend to panic, especially when it stops working while you’re serving a customer. Halting all customer transactions mid-way can cause an unfortunate loss of customers, and to make things worse, calling up your POS technician or technical support team can take a very long time.

However, don’t panic! Most POS problems are common and can be solved by simple troubleshooting. Here are some quick and easy ways to solve common POS machine problems.

1. My POS isn’t printing!

Pop the lid of your printer and make sure the thermal paper/printing paper is set correctly. It should be printing on the right side of the paper, normally feeding from the underside up.

Otherwise, your POS may have just ran out of paper, so keep some print rolls handy and replace the empty one correctly. The same course of action is advised for replacing ribbon inks.

2. My machine isn’t responding!

A lot of technicians will say, “Have you tried turning it off and on again?” when you call them because a simple reboot should be enough to solve this kind of problem. If your machine isn’t responding or is frozen, restart your machine, or remove your power cable and then reconnect it after 10 seconds.

3. My machine isn’t connected!

Connectivity problems normally arise when you configure your networks. If you’ve recently changed your Wi-Fi password, reconfigure your POS network settings and enter the new password. Otherwise, reconnect or replace the network cable and check all telephone lines if your device is wired to broadband/dial-up.

4. My machine isn’t reading the card!

Keep trying to swipe a customer’s card with different speeds to ensure your terminal can properly register the magnetic strip. Additionally, older cards will normally have chip or strip problems due to wear and tear, so just keep following your terminal’s instructions until it eventually works. If your POS still can’t read the card, check whether or not it can read other cards.

As all these POS problems are common, it’s essential to train your staff to deal with them beforehand so they are prepared to take the appropriate actions should the need arise. Remembering these easy-to-follow troubleshooting tips the next time your POS machine encounters common problems ensures that you minimise down time and keep your business flowing.

If you come across bigger issues regarding your point of sale system, keep customer support contact details on-hand and ensure that your POS providers offer good customer service support.

For New Zealand’s largest provider of all things POS, contact POS Technology today! We have all the latest technology and reliable customer support services to ensure your business is always on track even at the most crucial moments. We have over 30 onsite technical support staff nationwide to support you – we’re only a quick call away.

Talk to us about for amazing POS solutions at 0508 2 POS TECH today!

Types of EFTPOS machines for small business

Electronic payment is now the prevalent method of payment in New Zealand. As a result, EFTPOS machines are now considered an essential for every business, no matter the size. There are a wide variety of EFTPOS machines available out there suitable for every business – including small business – and the type of EFTPOS machine your small business should be using depends on the nature and needs of your business. Different businesses trading in particular industries need different terminals that have their own special features and benefits.

Below we’ve outlined different types of EFTPOS machines suitable for small business use.

Countertop EFTPOS

A countertop EFTPOS terminal is the classic choice when it comes to electronic payments. These EFTPOS terminals are used in a variety of industries including hospitality, retail and other service-related businesses. A countertop EFTPOS terminal is perfect for brick and mortar storefronts, able to connect to direct broadband/Wi-Fi connections. Nowadays, most countertop terminals have Tap & Go contactless payment capabilities such as payWave or mobile payments.

Countertops also give businesses the flexibility to choose either one or two-piece terminals. For most small businesses, a one-piece terminal may be enough, but high-traffic businesses such as cafes and retail shops might want to invest in two-piece terminals. The latter provides faster transaction processing as both merchant and customer make separate actions independently at a maximum distance of 3m.

Mobile EFTPOS

Mobile or portable EFTPOS machines are ideal for businesses that are on the move. Mobile EFTPOS terminals are normally connected to a mobile network (2G/3G or 4G) that allows them to work wirelessly. If your company offers site-to-site services such as electrical work, plumbing or the like, then investing in a mobile EFTPOS terminal is a smart decision. This allows for immediate payment after your work is done so you don’t have to chase invoices and payments. Mobile terminals also generally offer contactless payment methods, further speeding up transactions.

Integrated EFTPOS

These days, EFTPOS terminals and point of sale (POS) systems are often integrated. Connecting your machine hardware to a single merchant software helps for faster processing and accurate transactions. This eliminates inaccuracies as the amount tendered on the POS will match the amount on the terminal. Furthermore, integrated EFTPOS machines keep track of sales, inventories and other useful information, allowing you to look up and analyse your sales data in a fast and convenient way.

It is indeed true that small businesses are the backbone of our economy. Discover opportunities for success and grow your business with an EFTPOS machine from POS Technology today! POS Tech is guaranteed to have the perfect POS system solution for you, providing only the latest technologies in countertop, mobile and integrated EFTPOS.

Call 0508 2 POS TECH today for the best in POS support system infrastructure in New Zealand.

Point of Sale System in Restaurant

A highly-functional point of sale (POS) system is crucial to a business’ success. The latest technological updates have allowed us to streamline vital systems in our business to our POS system, making it easier than ever to sell products and services. However, many businesses find themselves making mistakes while using their POS system, which significantly reduces its efficiency and cuts down overall business productivity.

Preparation is key for preventing point of sale mishaps. We’ve listed down the most common point of sale mistakes and how to avoid them below:

1. Choosing the wrong POS.

Are you in tune with your business needs? If not, then you’re likely to make this first mistake. Choosing the wrong POS can cause unwanted stress and even more unwanted costs in the long run – negatively affecting your business’s workflow. You may choose the wrong hardware, software, or even the wrong POS provider.

Dependable technical support and service as well as highly functional physical systems go hand-in-hand when choosing the best POS system. It’s important to look at all your options and take your time when making this decision so you can find the right POS for your business and avoid this problem altogether.

2. Not training your staff properly.

What good is a great POS system to untrained staff? Your POS is only as good as its users, so make sure all your staff are trained on how to use it properly. Misuse of any POS system can lead to disastrous consequences, such as troubleshooting errors, freezes and even loss of data or customers.

Right when you install your new POS system, make sure to train at least one or two staff on how to use it properly, and they in turn can train others. This will definitely pay off in the long run when your staff can pull up information with ease and serve your customers proficiently.

3. Not making the most of your POS.

POS systems are powerful tools but only if you’re using them to their fullest potential, so make sure your vendor teaches you everything there is to know about your POS. More often than not, they have great software capabilities that can be neglected. Ask for a manual if you have to.

Database marketing, stock tracking and customer sales analyses are some of the great benefits of cutting-edge POS systems, so make the most out of it because a great POS is way more than just a glorified cash register.

4. Neglecting POS security.

Don’t fall victim to fraud, hacks or unwanted information loss – always make sure your POS is secure. Your POS can be so crucial that it runs your business, so make sure to encrypt and back up all of your data and networks. Installing up-to-date antivirus software also serves to protect your POS.

Problems with your POS system can be avoided from the very first step when acquiring one – that is, choosing the right providers. Choose POS Technology today to get the best POS system for your business and we’ll help you avoid all these mistakes from the outset to keep your business running as smoothly as possible.

Talk to us at 0508 2 POS TECH today for the best in POS solutions in New Zealand.

Close up of hands exchanging an eftpos card

Having a POS (point of sale) system that is right for your business is crucial to its success, especially in a country like New Zealand where about two-thirds of all transactions are performed electronically. Here we compare two of the biggest POS systems in the country today, mPOS and EFTPOS, and see which one is right for your business.

mPOS

mPOS stands for “mobile point of sale”, which is the offspring of the original fixed terminal we are all familiar with. This kind of POS system has all sorts of benefits for the right business, so let’s get into them:

• “Mobile” is definitely the key word for this system. New Zealand business are using it more and more as time goes on, because it allows you a lot of freedom in terms of where you can perform electronic transactions. Whereas an EFTPOS terminal is typically a fixed point in a store linked to a legacy system, the mobile POS can easily be moved around, because it is typically just linked directly to the business’ bank account.
• The mPOS system is also great for contactless payments like PayWave or ASB Virtual, because of its direct link to the business’s bank account and its convenient ability to move around.
• The system is hugely cost-effective, which can be a massive benefit for small or start-up businesses. Rather than buying hardware to support the POS software, clients are typically just sent a phone or tablet attachment to support the app they downloaded onto a previously owned piece of smart technology.
• In addition, while EFTPOS machines do typically have more support in place for maintenance, mPOS systems use cloud-based storage for transactions. This method of storage makes your life a lot easier when something decides to give up and you need to fix or replace it.

EFTPOS

EFTPOS stands for “electronic funds transfer point of sale”. Because it is quite different to mPOS, it has its own list of benefits that could make your business run just the way you want it to.

• Rather than using a mobile system, an EFTPOS machine is a fixed point in-store, and can either be connected to a cloud-based storage system for transactions or connected to a store database. This option is beneficial for large and stationary businesses, who wish to store their own information for profit analysis and inventory.
• Speaking of inventory, the software provided with EFTPOS terminals can be integrated with in-store inventory, as well as programmed to deal with rewards and vouchers. This gives you more options in terms of what you are able to do in one place, rather than having several systems to manage each individual facet like you may need to do with an mPOS system.
• As a business owner, you have the ability to shop around for the exact kind of software and hardware that you want for your business. Your customers experience will be influenced by what form the transactions take, and whether they are efficient in terms of your business model, so having the freedom and options that EFTPOS offers would be a huge benefit of this system.
• Lastly, your EFTPOS terminal will have a broader range of payment options and cards it is able to accept, whereas you can find that mPOS systems are restricted in that regard. With EFTPOS you are able to add surcharges, print paper receipts on the spot for the customer, or even share the machine among multiple business who use the space (multi-merchant terminal).

Which one is right for my business?

If you are a small start-up or mobile business looking for a way to make transactions without a large EFTPOS machine, then mPOS might be the right system for you. If you’re a stationary store with a large inventory or a rewards programme, then it might make more sense to invest in an EFTPOS system to cater to those needs.

Need help?

POS Technology offers expert advice on all things point of sale in Wellington. Browse our available EFTPOS machines and POS systems for rental and for sale online in New Zealand, or contact us for advice on which system is right for your business.

Close up of hands making an eftpos transaction

Having an EFTPOS machine at your place of business is stock standard throughout New Zealand, and they do a pretty decent job of keeping your money safe… most of the time.

If you’ve ever used an EFTPOS machine, you’ll know they have many different functions available on the terminal. A sad string of news stories has come out of Australia recently following a group of people being referred to as the ‘EFTPOS Bandits’ who have been manipulating the functions of EFTPOS machines to their advantage. They insert their card but not far enough in for it to register, while an accomplice makes conversation with the employee to cause a distraction. They then cancel the transaction, and manually enter the card details of a stolen credit card to complete a fraudulent transaction.

There has been much debate following these stories about the security of EFTPOS machines and whether it is a flaw in the machines that has led to these scams. The fact is that the function these scammers are abusing cannot be coded out of the software, without severely inhibiting the utility of the machines. Even though it’s not ideal, that means it’s up to business owners to maintain the security of their terminals. In today’s blog, we’re going to outline some easy ways business owners can pick up on scammers before they get the chance to commit fraud.

Pay Attention

As an employee behind the till, it is proper etiquette to give customers some privacy when they are completing an EFTPOS transaction, because their pin number is their own business, not yours. That said, it’s important to pay attention. The EFTPOS machine scams in Australia were carried out by cancelling the transaction involving a pin, and then entering stolen card details manually. This function on the machine has to be there in case a card is faulty and needs to be entered manually, but it takes a bit longer to enter card details than to enter a four-digit pin.

While remaining polite, if you notice a customer taking a little longer than it would usually take to plug in their 4 digit pin number just ask them if they need any assistance. Letting them know you are aware of the extended time they are taking to complete the transaction will in most cases spook a potential scammer.

Eliminate Self Service

These EFTPOS scammers were taking advantage of the fact that the EFTPOS machine was handed to them in trust, to complete their transaction as they wish. In order to maintain utmost security when undertaking EFTPOS transactions, it’s good practice to eliminate as many self-service aspects of the transaction as possible.

An easy way to stop scammers is simply to ask for their card when undertaking a transaction, so that you can insert or swipe it yourself and make sure it is used properly. All the customer has to do on their own is press which account their transaction goes out of, and enter their four-digit pin. Lots of retail businesses use this method, so it shouldn’t seem out of the ordinary to a customer.

Utilise CCTV

It’s a lot easier to catch criminals when you have high resolution images of their face on camera. While this isn’t a way to catch a scammer before they commit fraudulent behaviour, it does make it a lot easier for them to be caught in the act, and prosecuted for their actions. If your business has CCTV already, make sure there is footage of people’s faces as they complete transactions. If your business doesn’t have CCTV, it can be an incredibly helpful investment if you’re worried about being scammed.

Invest in an External Pin Pad

One sure-fire way to make sure these kinds of scammers stay away from your business is to get rid of their opportunity to scam in the first place. The only way to access all the main features of an EFTPOS machine – including the features that allowed the alleged Australian scammers to take advantage of the EFTPOS machine – is through the main terminal. You can prevent scams by investing in an external pin pad for transactions, which allows you to present customers with a way of paying without access the rest of the EFTPOS features.

This piece of equipment only accepts contactless payment, so for other payment methods you get to have full control of the card insert or swipe functions from behind the register. If they wish to make their payment manually – which is how the alleged scammers were successful – they need to ask the store employee, which can result in fraudulent behaviour being detected much easier.

An excellent option for external pin pad technology is the Ingenico iPP280 PIN Pad used in conjunction with the iCT220 EFTPOS terminal. This gives your customers a contactless payment option, or the option to enter their pin externally from the main EFTPOS terminal.

Talk to the experts

Scammers will always be out there and finding a way to commit fraud. As long as you are alert to how they do it, and know they’re out there, you are well on your way to staying on top of the game and keeping your business safe.

If you’d like to discuss more about external pin pad technology and more EFTPOS terminal technology with the most up-to-date security measures in place, contact us today.

Black flat screen POS monitor

Have you ever wondered how cash registers work? A cash register is one of the first things that greet you when you’re checking your items out of a store. Buying a cash register—or better yet, a point-of-sale (POS) system—for your business looks simple on the surface, but more thought should be put into it. There are a number of factors you should consider to choose the right POS tech for your store.

The features—what do you need?

POS systems can be used in a wide range of applications. There are ones designed for the retail industry and others are for use in healthcare applications. You should know which POS features your business needs to buy a proper system for it. The systems in the retail business are different from the ones in healthcare, so that’s a start on what you need to consider. Consider that in hospitality, for example, your POS system will likely need to be spill-resistant, and able to be used with wet hands.

Usability—how easy is it to use?

Businesses run on efficiency. The faster it is to use a POS, the better. You should consider this when building up your POS system; an employee that can work quickly and efficiently on a POS is good for business, while one that spends a long time learning and adjusting can hinder the business’ progress. But we don’t want speed just within the UI. Connection speeds matter too, and can make a vital difference on the bottom line.

Ease of learning—how quickly can it be mastered?

There will come a time when you have to replace a former employee with a new one. Training will come sooner or later; for this purpose, it’s important to have a POS that’s easy to learn and master than one that’s complicated. Training is a serious drain on a business’ income and each training session that you do with a new hire will keep on draining your business.

Communication—seamless integration

A good POS system is one that can integrate into a network easily. With an increasing reliance on the Internet of Things (IoT), POS systems need to be able to connect to an establishment’s network without much fuss. It saves time and can also contribute to doing things in a faster way, allowing you to dedicate more time to growing your business instead of mastering technology.

Customer support—easy problem resolution

A POS system isn’t only hardware and software; it’s also a contract between you and the company that provides it. When you rent or buy a POS system, consider dealing with a company that has good aftersales service. This is crucial especially if your employees are still learning the ropes. It would be great to have a team from the POS manufacturers supporting your staff on their first day with the POS system.

If you are looking for a POS system, then talk to the experts

If you’re looking for POS systems to use in your business, look no further than POS Technology. Our point-of-sale cash registers and systems are guaranteed to create solutions, not problems. For more information, contact us today or check out our product range!

An EFTPOS machine used to take credit card payments

To accept credit and debit cards as payment for your goods, you need the right equipment. Whether your own a small business requiring one counter top terminal or a multi-location business requiring many terminals and a full POS system, you need the right equipment that satisfies your specific needs.
EFTPOS machines are a necessary tool for businesses today, though many business owners don’t know if they should purchase or lease an EFTPOS machine. In this post, we look at the benefits of both, and which route you should take.

Purchasing versus leasing EFTPOS terminals

The answer to this question is not always simple, as every business (and its requirements) is different. Before making a decision, you need to consider these factors:

● Do you have the necessary budget to support purchasing outright? If cash flow is an issue, leasing might be the better option.

● Are the tax benefits better for purchasing compared to leasing? Consult with your tax advisor on which option is better in terms of benefits or subsidies.

● Do you prefer making monthly payments compared to purchasing outright? If your cash flow is healthy and your business can manage the monthly payments, leasing your terminals can be a good option.

Furthermore, understand that as technology is changing constantly, the same goes for EFTPOS terminals. If equipment becomes de-certified or obsolete, you need to make the necessary upgrades.

Why we recommend purchasing an EFTPOS machine instead of leasing

While we understand that business might have a tight budget, especially during the early stages of the business, purchasing your terminals provides greater benefits compared to leasing.

Over the lifetime of your lease, you will pay more than you would have paid had you simply purchased the terminals you need upfront. This is not unusual, as most things cost more when you pay for them over time versus purchasing outright.

Leasing is offered more as a convenience to merchants. However, EFTPOS terminals are a necessary part of your business and the long-term benefit they offer far outweighs the initial upfront cost. Cash payments are slowly becoming less popular, paving way for mobile and contactless payments. Your business needs to have the necessary equipment to accept all types of payment.

Just make sure that when purchasing your terminals, you are doing so from a reputable supplier with the necessary POS technology and software to meet your needs.

Get your EFTPOS machine from POS Technology today!

If you’re looking for an expert to help you choose your EFTPOS machine or any other POS equipment, POS Technology is one of the foremost experts on EFTPOS NZ has to offer. Take a look around our online shop today to find what you’re looking for, or get in touch to talk to an expert!

A hand holding out a phone and two dollar notes

As we rush deeper into the second half of 2018, we’re seeing more and more businesses adopt new POS technologies that are revolutionising point-of-sale transactions. However, in this ever-changing technological landscape, there’s always more disruption around the corner: for our latest blog, we’ll take a look at five emerging tech trends that will play a part in the POS systems of the future.

Mobile wallets

Apple Pay, Samsung Pay – paying with mobile phones rather than cash or card has become a hot topic in recent times even though still a low proportion of the population is doing it. In the next few years, it’s certain that many more people will adopt this technology into their daily lives simply due to the convenience that it provides: more mobile providers will offer the option, and more POS systems will accept mobile payments to give their customers greater payment flexibility.

Online ordering pickups

Already, many food businesses offer store-specific payment apps that let customers order and pay for their purchase online, so that when they arrive in store, their food or product is ready to go. This dramatically decreases the time that customers spend in store, and saves them time overall, while staff can spend less time attending to customer service and more time preparing the food or product. In the future, this is bound to continue and expand to areas outside of food, as mobile payments get easier and easier.

Unmanned kiosks

The ability to scan and pay for items without help from a retail assistant, as well as updated security systems and self-use POS technology, are allowing many businesses to employ unmanned kiosks at the point-of-sale. This helps reduce staff costs and increase the efficiency of their stores, while customers can breeze through – helpful for those in a rush. In the future, it’s likely that, with advancing technology, the amount of unmanned kiosks will increase, and the types of businesses using them will broaden.

Data and analytics

POS systems are sure to increase both the amount and types of data retailers are able to collect from customers in the years to come. Some businesses already collect customer data – this will only continue to increase, especially with the massive role that data plays for the vast majority of businesses in 2018 and beyond. POS data collection will give businesses access to the type of information that lets them compare and take a deeper look at trends and patterns – analytics that can be the fuel for improving processes and making decisions for the future.

Mobile POS units

Fully mobile POS units are already commonplace, but haven’t been adopted by as many businesses as could be making use of them. Mobile POS units can increase the speed and efficiency of payments wherever you are, meaning they’re not just handy for retail but also at events, on the street, or almost anywhere else that you could think of! It’s hard to see these handy units not continuing to increase in popularity in the years to come.

You can get mobile EFTPOS terminals from POS Technology today, as well as all the other point-of-sale technology that you’d ever need: if you’re looking for a POS solutions provider who can help you to choose the right POS system for your business – POS Technology is right for you! As a one-stop shop for all things POS, we guarantee that you won’t have to go anywhere else to find yourself a completely up-to-date and modern POS system!

Kiwis take Christmas, and their Christmas shopping, very seriously. Perhaps a bit too seriously, with Kiwis’ Christmas spending only increasing ever year.

 

Is your business ready for Christmas? Let’s take a look at New Zealand’s spending habits from Christmas 2017 and some useful tips to help you prepare for this year’s season of giving.

Pre-Christmas Sales

Christmas spending in 2017 kicked off on Black Friday as NZ rode the western wave of special sales late in November. Due to early Black Friday deals and sales, many Kiwis did their Christmas shopping early to avoid the brunt of the Christmas rush.

 

From then on, spending quickly ramped up, especially in the retail sector. During Christmas week, Paymark recorded 596,373 transactions on mid-day Thursday (the 21st of December), a record-breaking number for the company. That day also saw a total of $282.4 million purchases on Paymark’s network alone.

Boxing Day Numbers

Last year, New Zealand stores slashed their prices by up to 70 per cent for their Boxing Day revelries. From the big retail malls of Westfield to various The Warehouse stores and big brands nationwide, stores competed to give their customers the best possible deals for their products and services. $139 million worth of Boxing Day transactions went through the Paymark network last year.

Useful Tips to Prepare Your Business for Xmas 2018

  1. Start early.

 

Black Friday sales are becoming more of a thing out here in New Zealand, despite it being more of a western holiday. Offering Black Friday deals will let you cater to the early birds of Christmas shopping. Plus, you’ll be able to spoil some of your international customers as well. Don’t be afraid to start offering deals this early on, because chances are your competition will be doing the same.

 

  1. Hire enough staff.

 

If you work at a brick and mortar store, hiring Christmas staff is a no-brainer. The Christmas season always brings in more traffic, and you’ll need the staff to provide the best service you possibly can. On top of providing better customer service, you’ll also gain more sales and even improve security in store.

 

  1. Keep stock levels high.

 

There’s nothing worse than not having the exact product that your customer wants and seeing the disappointment in their faces. If you don’t have enough stock, you’ll risk losing that potential sale, and even risk losing that customer to a different retailer entirely. Most people will opt for quick solutions during the mad Christmas rush, so keep stock levels high in the Christmas season to retain customer loyalty and build new customer relationships.

 

  1. Offer gift-wrapping.

 

A lot of people these days don’t have the time to wrap all their presents, nor do they even want to. Offering professional, branded gift wrapping will give your product that little boost it needs that won’t just enhance its gifting aesthetic, but also its marketing value.

 

  1. Make sure your POS system is in tip-top shape.

 

Never take your point of sale system for granted. When you’ve got a long queue of Christmas shoppers, you don’t want to lose them because your POS stopped working! Make sure all your software is updated and all your hardware has undergone recent maintenance to ensure it keeps working in the most crucial of business moments.

 

We’ll ensure your customers are satisfied this Christmas season! POSCOM offers the best in POS system solutions including providing the latest EFTPOS terminal technologies and the largest support infrastructure in New Zealand, so you can be sure you’ll get help when you need it most even during the holidays.

 

Let us help you make the most of the holiday season and contact us today!